Privacy Policy

We capture information about you on our website to improve your experience.

Who we are

We are Studio Bond, owned and operated by Juneko Gardner-Bond. We take your privacy seriously and this privacy policy explains how and why we use your personal information.

What is a privacy notice?

This notice outlines our obligations and promises to you regarding the personal data we may collect when you browse, contact, or work with us. It explains how we store, handle, and protect your information.

What personal data do we collect and when?

We may collect the following personal information:

  • Title, name and surname, date of birth/age, gender and other relevant demographic information

  • Contact details including postal address, billing and delivery addresses, email address, and telephone numbers

  • Social media handles

  • Purchase and order information

  • Interactions with us (e.g. emails, messages, phone calls)

  • IP address and information about your browsing device

  • Your communication and marketing preferences

  • Data shared publicly via social platforms

  • Information from cookies (see our Cookie Policy)

  • Any online browsing activities, such as what you place in your shopping cart

  • Survey responses or reviews you provide

This list is not exhaustive. Some personal data is collected directly (e.g. emails, forms), some indirectly (e.g. browsing), and some via trusted third parties. We do not knowingly collect information from anyone under the age of 16.

When we collect information

We may collect information when:

  • You register on or use our website

  • You engage with us via social media

  • You contact us by email or phone

  • You complete a survey or review

  • You fill out forms or place orders

  • A third party has your permission to share your data with us

How do we use your personal data?

Your personal data may be used to:

  • Personalise your experience on our website

  • Process orders, payments, and refunds

  • Manage your account

  • Respond to queries and customer service interactions

  • Keep contact details up to date

  • Improve our website and services

  • Show relevant advertising (depending on your social media settings)

  • Send you news and offers (with your consent or if you’re an existing client)

  • Display promotional communications while you browse

We also use third-party tools for functions like marketing, fulfilment, and analytics, all under the condition that they protect your data in line with this policy.

Marketing

We may use your personal data to send you updates about Studio Bond. These may be via post, email, text, or online adverts.

You can opt out at any time by:

  • Emailing us at: hello@studiobond.co.uk

  • Clicking ‘unsubscribe’ in our emails

  • Writing to: Studio Bond, [insert business address here]

Personalisation and automated decision making

We may use automated tools to tailor communications and recommendations based on your preferences, purchase history, and browsing behaviour. This may include reviewing public data from platforms like Facebook (if you’ve granted permission). You can opt out of this processing at any time by contacting us at hello@studiobond.co.uk.

Legal bases for processing your data

We process your data under one or more of the following bases:

  • Consent: e.g. marketing emails if you're not an existing client

  • Contractual obligations: e.g. processing your orders

  • Legal compliance: e.g. assisting law enforcement

  • Legitimate interest: e.g. improving our services, provided it doesn’t override your rights

How we protect your data

We follow strict internal data security policies and use technical measures to ensure your data is safe.

How long do we keep your data?

We only keep your data as long as necessary. Once it’s no longer needed, we delete or anonymise it.

Who else sees your data?

We only share your personal data with trusted third parties under the following conditions:

  • They only receive the information needed to perform a specific task

  • They agree to use the data only as directed

  • They have security processes in place and delete your data once it’s no longer needed

Klarna

If you choose Klarna as a payment option, we will share relevant data (e.g. contact and order details) with Klarna to enable them to tailor and process your payment. Klarna handles this data in accordance with applicable data protection laws. Learn more via Klarna’s privacy statement.

Where is your data stored?

Sometimes, your data may be stored or processed outside the EEA. When this happens, we ensure that adequate data protection measures are in place.

Your rights

You have the right to:

  • Correct inaccurate or outdated data

  • Ask us to stop processing your data (unless we have a legitimate reason to continue)

  • Unsubscribe from marketing

  • Access the personal data we hold about you

  • Object to profiling or automated decisions

To exercise these rights, contact: hello@studiobond.co.uk

You can also write to:

The Data Protection Officer
Studio Bond
[Insert business address]

We aim to respond to all requests within 30 days.

Complaints

If you’re unhappy with how we handle your data, please contact our Data Protection Officer. If you're not satisfied, you can lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk/concerns or call 0303 123 1113.

If you live outside the UK, please contact your local data protection authority.